Terms and Conditions mancity888 —
Complete Guide for All Members

Welcome to mancity888, an online sports betting and casino platform operating under an official international licence. These Terms and Conditions constitute a legally binding agreement between you as the user and mancity888 as the service provider.

By accessing, browsing, or using any part of the mancity888 platform — whether through the website at mancity888.win or our official mobile app — you are deemed to have read, understood and agreed to be bound by all terms outlined in this document, together with the Privacy Policy and any additional applicable game guidelines.

If you disagree with any part of these Terms and Conditions, please stop using the mancity888 platform immediately and contact our support team if you require further clarification.

To be eligible to register and use the mancity888 platform, you must meet all of the following requirements without exception:

• Be at least 18 years old on the date of registration and throughout the entire period of platform use.
• Be located in a country or region where online betting activity is legally permitted.
• Not represented by any third party, nor representing any third party, in any transaction on mancity888.
• Not be an employee, contractor, immediate family member, or associate of any mancity888 employee.
• Not currently under a self-exclusion period enforced by mancity888 or any relevant gambling regulatory body.

Mancity888 reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Failure to provide the requested documentation within the specified timeframe may result in a temporary restriction or closure of your account.

Each mancity888 member is only permitted to hold one active account only. Registering multiple accounts using the same or different names, phone numbers, email addresses or payment methods is strictly prohibited. If we detect more than one account belonging to the same individual, all such accounts will be suspended and any winnings or bonuses obtained will be forfeited.

Upon registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your ID, an active mobile number, and a valid email address. You are responsible for keeping this information current by contacting the mancity888 support team should any changes occur.

• Your account password must be at least 8 characters long and contain a combination of uppercase letters, lowercase letters, and numbers.
• Never share your password with anyone, including mancity888 support agents — we will never ask for your password.
• Enable two-factor authentication (2FA) for an additional layer of security, which we strongly recommend.
• Report any unauthorized access to your account to our support team immediately.

Mancity888 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and direct bank transfer. All deposits are processed within seconds, while withdrawals to e-wallets are typically completed within 3 to 15 minutes.

The key rules governing deposits and withdrawals at mancity888 are as follows:

• You may only deposit and withdraw funds using a payment method registered in your own name — using another person's account is not permitted.
• Minimum and maximum deposit limits vary depending on your chosen payment method and account level. Check the Withdrawal section for the latest information.
• Withdrawal of winnings may be subject to KYC verification before processing, particularly for amounts exceeding certain limits.
• Mancity888 does not impose any hidden charges for standard withdrawals. However, third-party payment providers may apply their own fees.
• Funds deposited via a particular payment method must generally be withdrawn through the same method, subject to the policies of the respective payment provider.

Mancity888 offers a wide range of promotions and bonuses from time to time, including welcome bonuses for new members, reload bonuses, cashback offers and a VIP loyalty programme. Each promotion has specific requirements that must be met before winnings can be withdrawn.

General terms applicable to all mancity888 bonuses and promotions:

• Wagering Requirement: Each bonus is subject to the wagering requirement specified in the relevant promotion's terms. For example, a bonus with a 10x requirement means you must wager 10 times the bonus value before a withdrawal can be made.
• Validity Period: All bonuses have an expiry period. Bonuses not used within the specified timeframe will be automatically forfeited.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse: Any attempt to exploit or abuse the mancity888 bonus system — including arbitrage betting, hedging, or the use of automated software — will result in bonus cancellation and may lead to account closure.

Mancity888 reserves the right to modify, suspend or terminate any promotion at any time. Members will be informed of any significant changes through the platform's communication channels.

All bets placed at mancity888 are final once confirmed by the system. No cancellation is permitted except in specific situations such as postponement or cancellation of a sporting event by the organiser, in which case the standard bet refund policy will apply.

• The odds displayed at the time a bet is placed are the odds that will be used to calculate wins, regardless of any subsequent changes to the odds.
• Live in-play betting requires a stable internet connection. mancity888 is not responsible for failed bets resulting from connectivity issues on the user's end.
• Minimum and maximum betting limits vary by game type, market, and member account level.
• Bets placed as a result of a clear technical error on the mancity888 system — such as significantly incorrect odds being displayed — may be voided once confirmed by our technical team.
• The use of bots, automated software, or any method that provides an unfair advantage is prohibited and may result in immediate account closure.

Mancity888 is committed to maintaining a safe, fair and enjoyable gaming environment for all members. To this end, all members are required to comply with the following code of conduct when using the platform:

• Treat all fellow members and mancity888 support staff with respect at all times. Abusive language, threats, or any form of harassment will not be tolerated.
• You are prohibited from using the mancity888 platform for any illegal activities, including money laundering, fraud, or any other criminal activity.
• You are prohibited from attempting to hack, breach, or interfere with the technical operations of the mancity888 platform in any way.
• You are prohibited from sharing your account information with others or allowing anyone else to use your account.

Violations of this code of conduct may result in an official warning, temporary suspension, or permanent account closure depending on the severity of the breach. All decisions made by mancity888 management regarding such matters are final.

Mancity888 reserves the right to suspend or close any account at any time for the following reasons, without prior notice in serious cases:

• Violation of any part of these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Suspected fraud, money laundering, or other criminal activity.
• Actions that disrupt or negatively affect the experience of other users on the mancity888 platform.
• Self-exclusion requests submitted by the member or by a legal guardian.

If your account is closed due to a terms violation, mancity888 reserves the right to withhold any remaining funds pending the outcome of an internal investigation and applicable legal requirements. For voluntary account closure, please contact our support team and any valid balance will be returned once all reviews are complete.

To the extent permitted by applicable law, mancity888 and its affiliated companies, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from the use of our platform.

Mancity888 does not guarantee that the platform will operate without interruption or error at all times. We strive to maintain high system availability, but scheduled maintenance and circumstances beyond our control may cause temporary disruptions. In such situations, mancity888 will endeavour to notify members in advance where possible.

If you have any dispute regarding a bet, transaction, or any aspect of the mancity888 service, please follow the procedure below:

• Step 1: Contact the mancity888 customer support team via in-platform live chat, describing your dispute in detail. Keep the support ticket number provided.
• Step 2: If the issue cannot be resolved within 48 hours, escalate it to a supervisor by referencing your original ticket number.
• Step 3: For disputes that cannot be resolved internally, you may submit a complaint to the licensing body that issued mancity888's operating licence.

All disputes must be submitted within 30 days from the date the incident occurred. Disputes submitted after this period will not be considered. mancity888 is committed to resolving all complaints fairly and within a reasonable timeframe.

Mancity888 cares about the wellbeing of every member. We believe that wagering should be a source of fun and entertainment, not a cause of stress or financial hardship. To that end, we provide a range of tools to help you play responsibly:

• Daily / Weekly / Monthly Deposit Limit: Set your own deposit limits according to your personal financial means through the account settings section.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Temporary Break: Option to temporarily suspend your account for a period between 24 hours and 6 months.
• Self-Exclusion: Permanent self-exclusion is available for members who require a more decisive measure.

If you are concerned about your own betting habits or those of someone you know, please visit the Responsible Gaming for further information and support resources.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where mancity888 operates. Any dispute that cannot be resolved through the internal complaints procedure will be referred to the competent tribunal or court in that jurisdiction.

It is your responsibility as a member to ensure that your use of the mancity888 platform is legally permitted in your region. mancity888 does not provide legal advice and accepts no liability for any legal consequences a member may face as a result of using the platform in areas where restrictions may apply.